Today Prolific Notion became an Approved Sage Pay partner!

After referring two customers already and carrying out integration work for two separate sites I made the decision to become a Sage Pay Partner and promote them as my recommended Payment Service Provider to any future clients.

I can now offer the following benefits:

• Affordable transaction processing – you can benefit from their flat rate
• Pricing with no set up fees, no annual fees and no transaction charges
• Rates among the lowest in the business
• High levels of security
• Fraud prevention:  Ensure that your business is protected from fraud with the Sage Pay range of risk management services
• Reliable and available service:  Sage Pay infrastructure and disaster recovery procedures ensure that you can benefit from a highly reliable service

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It has been a little over 12 months since I invested in my high performance Alienware Area-51 m9750 laptop which is quite possibly my largest single investment yet since starting  my own business. My experience of their support up until now has simply been the best I have ever experienced from any company. On the couple of occasions I have had need to call them I have had access to a free 0800 number through to the support team basesd in Miami Florida where on two occasions a very helpful representative called José talked  me through taking apart the laptop to track down the source of the problem and so I didn’t have to send it back for repair and face a long delay.

The first time around we managed to resolve the issue but unfortunatly on this occasion I was not so lucky and just before xmas the laptop was returned to base for diagnostics and repair and it is at this point that things have started to decline in my view. The xmas and new year break hasn’t helped things but to be told a minimum turn around time of 20 days is to me unacceptable and unreasonable given the money that was invested in this machine. I have explained on numerous occassion that this is needed for my work and that I would be happy to pay any additional cost for a quicker turnaround but that has had little effect and each time I ring up it still has not even been taken out of the box and the date keeps moving back. Where is José when you need him???

Would I buy from Alienware again? Most certainly, the laptop itself has been a great machine and has stood up well to the job of being on almost 24/7 and as previously mentioned the support I have had over the phone has been great, just beware that a return to base is timely and costly problem if it ever goes wrong!!

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Happy New Year to everyone!

To start off the new year with some positive news I am pleased to announce that  Prolific Notion  and Symon James have been selected by The Association of Women in Property to provide their new and improved presence on the web. Prolific Notion will be implementing an Umbraco v4 based content managed solution working closely with Symon James to ensure strong branding and identity for the association throughout the new site.

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